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Terms & Conditions

Terms & Conditions

Please read these Terms and Conditions carefully before using the services provided by Casino de Quievrain (hereinafter referred to as "the Platform"). By accessing or using any part of the Platform, you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

  1. These Terms and Conditions govern your use of the Platform, including but not limited to, any gaming services offered on the site.
  2. You acknowledge that you have read, understood, and agreed to comply with all applicable laws, regulations, and policies when accessing or using the Platform.

Eligibility Requirements

  1. To be eligible for membership, users must be at least 21 years old (or the minimum age required by local law) and not prohibited from participating in gaming activities under any applicable law.
  2. Users from countries with specific restrictions may face additional requirements.

Minimum Age Requirements

  1. To use our services, you must meet the minimum age requirement of 21 years old (or as set by local jurisdiction) and verify your date of birth during account registration.

Geographic Restrictions

  1. The Platform is available for users in Belgium only. Please note that participating in online gaming from countries other than Belgium may be restricted or prohibited.
  2. In accordance with Belgian regulations, participants must provide a valid ID to verify their identity when accessing the site.

Account Registration Rules

  1. Each user can register one account per individual; using multiple accounts is subject to penalties.
  2. You are responsible for providing accurate information during registration and maintaining updated details.

Identity Verification & KYC

  1. As part of our Know Your Customer (KYC) policy, we reserve the right to request additional documentation or verification from users to ensure compliance with regulatory requirements.
  2. Providing false or inaccurate identification documents is strictly prohibited and may lead to account restrictions or closure.

Account Accuracy Obligations

  1. Users must keep their personal information up-to-date and accurate, ensuring they receive notifications and communication effectively.
  2. You are responsible for maintaining the security of your login credentials; Casino de Quievrain will not be liable for losses resulting from compromised user IDs or passwords.

Account Security Responsibilities

  1. It's your responsibility to safeguard access controls, including but limited to, password management, multi-factor authentication, and monitoring account activity.
  2. Losses due to unauthorized transactions will be borne by the user unless proven otherwise; Casino de Quievrain will conduct an investigation upon request.

Restricted Behavior & Prohibited Activities

  1. Engaging in any behavior considered unfair or fraudulent may lead to disciplinary actions against your account, including penalties, suspension, or closure.
  2. Specific activities prohibited include but are not limited to, money laundering, unauthorized transactions, and excessive bets that compromise fairness.

Bonus & Promotion Rules

  1. Bonuses, promotions, or special offers may come with specific terms; failure to comply may result in losing bonus entitlements.
  2. Users must adhere to all applicable wagering requirements associated with bonuses.

Wagering & Gameplay Conditions

  1. The Platform's standard house rules apply for all gaming activities unless specified otherwise; please consult our Help section or contact Support for detailed information.
  2. Game play should be conducted in a fair manner, abiding by terms and regulations governing participation.

Bonus Abuse Prevention

  1. Abusing bonus offers will lead to penalties and/or restrictions on your account, including potential closure.
  2. Misrepresenting game outcomes or attempting manipulation may result in disciplinary action against your account.

Deposits & Withdrawals

  1. To ensure safety of funds and regulatory compliance, all withdrawals are subject to review; the user bears responsibility for verification procedures.

Verification Before Withdrawals

  1. Verification before withdrawal is mandatory; failure to comply will result in delays or possible penalties.
  2. Please note that additional documentation may be requested during this process.

Processing & Review Procedures

  1. Upon completion of all required fields, review and validation processes may take a minimum of few working days for manual verifications.
  2. Once your account meets our requirements, you will receive notification via email regarding any available action on withdrawn amounts.

Responsible Gaming Expectations

  1. Casino de Quievrain is committed to responsible gaming practices; it is our policy to encourage fair play and respect individual limits when engaging with games offered by the Platform.
  2. In accordance with Belgian regulations, we provide assistance resources for managing personal spending and maintaining a healthy relationship with gaming.

Self-Exclusion & Account Restrictions

  1. We take self-exclusion seriously; if you wish to exclude yourself or place restrictions on your account, please contact Support.
  2. Casino de Quievrain will follow up internally and update records accordingly.

Game Fairness & RNG Systems

  1. The Platform uses certified Random Number Generators (RNGs) that provide an unbiased outcome in all games offered by the site.
  2. For more detailed information regarding fairness testing or specific RNG systems used, please contact our Support team.

Technical Interruptions or Voided Gameplay

  1. We may temporarily pause service due to technical reasons; any gameplay affected will be reviewed upon restart for a fair continuation of play.

Suspension & Closure of Accounts

  1. Failure to comply with Terms and Conditions, or if we suspect potential misbehavior, your account may be suspended or terminated without notice.
  2. Appeals can be submitted in writing via email to our Support team; Casino de Quievrain will investigate all appeals internally.

Intellectual Property & Platform Ownership

  1. The intellectual property rights and ownership of the Platform are held by Casino de Quievrain's registered company name, which reserves any claims arising from unlicensed or unauthorized use.
  2. You acknowledge that Casino de Quievrain owns, manages, and distributes content on this site under applicable laws governing copyright and trademark.

Limitation of Liability

  1. By using our services, you accept that neither we nor our partners shall be liable for unforeseen events beyond control (including natural disasters) resulting in system failures or losses.
  2. Your use signifies acceptance of our liability policies outlined within these Terms & Conditions.

Modification of Terms

  1. We may make changes to the terms from time-to-time as necessary; users are expected to regularly review and accept updates upon login or account access.
  2. Changes will be posted on this page, indicating when they become effective for all users.

Contact/Support Guidance

  1. For support inquiries, contact our Help section or email the designated customer service address with clear details of your issue.
  2. We're here to help resolve issues promptly while maintaining confidentiality; Casino de Quievrain will handle requests directly.

Applicable Licensing & Regulatory Oversight

  1. The Platform is regulated under applicable laws and gaming jurisdictions (e.g., Belgium). Our terms, policies, and all rules comply fully with these regulations for a seamless user experience.
  2. We're committed to ongoing improvement based on regulatory requirements and changing industry standards.

Please note that Casino de Quievrain may amend or supplement any part of its Terms & Conditions from time-to-time without notice. Your continued access and/or use of our services signifies acceptance of any updates, new rules, or policies introduced since your last visit.